Payment and Deposit Rinjani Trekking Expert Service
Bank/Institution: PT. Bank Central Asia
Bank Address: Mataram
Account Number: 7255183150
Account Name: Perdi Hasan
Swift Code: CENAIDJA
Branch Name: Mataram Branch Office
Address: Jl. Pejanggik No. 67 Cakra Negara Mataram
Country: Indonesia
Bank/Institution: BNI (Bank Negara Indonesia)
Bank Address: Mataram
Account Number: 1503756480
Account Name: Rinjani Wonders
Swift Code: BNINIDJAMTA
Branch Name: Mataram Branch
Address: Jl. Langko Kota Mataram
Country: Indonesia
Trip and Tour Package Cancellation and Refund
- If Rinjani Trekking Expert does not confirm the requested booking or cancels an existing booking, all authorizations made on the Traveler’s credit card will be released, and any amounts collected will be refunded within 14 days.
- Upon confirmation of the order, the cancellation and payment terms apply. Please read the information on the Order Details Page and your booking confirmation regarding these terms carefully.
- Any cancellations must be made via email: rinjanitrekkingexpert@gmail.com. Complaints and claims regarding the climbing package or other tours will be handled via the same email or WhatsApp: +6285237824992 (Mr. Perdi).
Important Information on Insurance for Package Travel
When booking packages with Rinjani Trerekking Expert, unexpected events can occur. The insurance coverage includes:
- Accidents during the pick-up process.
- Accidents or losses occurring during accommodation.
- Accidents and losses from the start to the end of the tour.
Rinjani Trerekking Expert recommends purchasing additional insurance policies, which are not included in the Adventure Travel package:
- Travel insurance for financial challenges before departure.
- Travel interruption insurance for disruptions after departure.
- Adequate health insurance.
Your Responsibility
- Provide all necessary personal information accurately and promptly, including any special needs (e.g., food intolerance, limited mobility).
- Travelers booking for themselves or others accept obligations under these terms and conditions.
- Inform others of these terms when using Rinjani Trerekking Expert services.
- Be responsible for all bookings made under your control.
- Ensure that all information provided is true and accurate.
- Check all contractual documents for correctness and report any errors immediately.
- Travelers with special needs must inform Rinjani Trerekking Expert at least 48 hours before departure.
- Report any suspected breach of contract promptly.
- Pay all agreed fees on time, indemnifying Rinjani Trerekking Expert for any damage caused by delays.
What’s Included and Not Included in the Package?
Package Includes:
- Pick-up and transfers
- One night of accommodation in Senaru/Senggigi before the trek
- Trekking guide and porters
- One small tree
- Food and drinks
- Tent, toilet tent, sleeping bags, and mattress
- The entrance fee for the national park (IDR 150,000 per trekker per day)
Package Excludes:
- Headlamp/hand torch
- Small backpack/daily pack
- Trekking shoes
- Trekking jacket
- Airplane ticket
- Extra porter for personal luggage ($22/day)
- Long pants/trousers
- Tips for guides and porters
If you need further assistance, please contact us:
- SMS/Call/WhatsApp: +6285237824992 (Mr. Perdi)
- Email: rinjanitrekkingexpert@gmail.com